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What a difference two days make

Two days can make such a difference.  You can fly abroad, pass your driving test, or simply master that recipe that’s been frustrating you for the last six months.

Having previously been a Virgin customer I’m aware of the speeds available on fiber-optic broadband.  We’ve used it at my soon-to-be in-laws.  The shock of its capability has long since worn off.

Four years ago I moved out of a Virgin area and instantly noticed the difference.  Email seemed to be sent and received by carrier pigeon, photos suddenly seemed as though they needed to be developed and I could get faster internet on my mobile than I could at my door.  The change from Virgin’s 20Mb to Sky’s 0.8Mb was laughable, or it would be had it not been so painful.  The thing is Sky had promised me 3Mb, they just couldn’t deliver.  So five weeks after being connected, I was free.  Even penalty free.  O2 carried the torch, delivering on the promises they’d made.  Sky bought out O2’s home broadband service, and our speeds slowed again.

No more!

Two days ago I did a broadband speed test.  I did another today.  [If you’d like to test your broadband speed, click here]

Sky vs BTIt’s costing £8 per month more but you can see the difference for yourself.  [It’s worth noting that this is the first speed test since the line was connected.  The line has not been calibrated yet so the speed may increase over the next three weeks]

 

2015-02-06 13.25.55aBT did everything without even needing a coffee and a Jammy Dodger.  I received a text from them saying the line was connected [11:42], and another a short while later [12:02] saying the fiber-op was up and running.  What made the whole lot that little bit sweeter was the text I received from Sky [13:03] over an hour after BT’s last text saying they’re sorry to see me go and they’ll write to me with the details of any charges.  They didn’t even bother to proof read it. (don?t)

Good riddance!

What Sky says vs what Sky means

Yes, Sky again. It’s only a month since the last issue with Sky was resolved.  How quickly Sky reneges on their promises time flies. There’s a letter on my desk from Sky.  They say when my account is transferred from O2 to Sky I’ll be on a discounted rate for twelve months.  I received an email last night saying that it’s coming to an end on the 1st of March. In real terms that’s not even twelve weeks, much less twelve months.  I’m going to call them this afternoon so this can be sorted out.  There’s obviously a reason why they’re the cheapest. To be honest, if I had to pay £23 a month for a 4Mb service I’d be tempted to spend the extra £7 for EE’s fibre-optic (around) 40Mb service.  I really don’t know if they’re purposefully trying to annoy customers, scam them or if they’re just completely incompetent.
Sky says vs Sky means

Sky finding new limits.

Some of you who were regulars to my Posterous blog will recall back in 2011 I made the mistake of having Sky supply my broadband.  After advertising 20 Megabit broadband speeds and promising that I’d get on or around 3Mb, they supplied a speed of 0.8Mb.

Naturally I complained to Sky.  You can see my frustrations on Sky’s own forum.  It took some time but 5½ weeks after the contract started, the contract was terminated due to Sky not keeping their promises.  I was assured that no penalty would be levied.  This was confirmed by email.  Unfortunately the issues didn’t end there.  Some months after Sky terminated the contract I received a letter welcoming me to their service at a new speed of 0Mb on the same telephone line that had been disconnected.  I’d assumed this was another cock-up to add to the collection and dismissed it.  Unfortunately demands for payment on a fictional service came through.  Sky claimed this was an error on their part and they’d sort it out.

Until today I’d heard nothing from Sky, but it appears I now have four days (seven days on the letter which took three days to arrive) to pay £175.42 in full or they’ll refer it to a debt collection agency (see below).

I think it’s time I get a copy of my credit reference and contact OFCOM.  I’ll give OFCOM all assistance I can to resolve this.  Clearly Sky are incapable.

Sky's threats.

Sky are the absolute limit.

Most people who follow me on Twitter will know of the horrendous issues I had with Sky.  After five weeks of utter incompetence, being lied to and uneducated attempts to resolve their speed issues they released me from my 12 month contract.  I was promised verbally and by email that I would not get any further charges from them.

Unfortunately, like other Murdoch projects, Sky appear incapable of telling the truth.  Not only can they not keep their promises, I’ve had letters welcoming me to their service months after changing suppliers.  Their bills for the non-existent service come through each month and after speaking to them on Twitter and their own help forums, marginally less than f**k all has been done.

I’m now back to naming and shaming them.  They’ve had enough chances.  From here on in, each time they bill me, I’m going to post it.  Announce it to the world that they still can’t keep a promise.

F**kwits!

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