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Sky finding new limits.

Some of you who were regulars to my Posterous blog will recall back in 2011 I made the mistake of having Sky supply my broadband.  After advertising 20 Megabit broadband speeds and promising that I’d get on or around 3Mb, they supplied a speed of 0.8Mb.

Naturally I complained to Sky.  You can see my frustrations on Sky’s own forum.  It took some time but 5½ weeks after the contract started, the contract was terminated due to Sky not keeping their promises.  I was assured that no penalty would be levied.  This was confirmed by email.  Unfortunately the issues didn’t end there.  Some months after Sky terminated the contract I received a letter welcoming me to their service at a new speed of 0Mb on the same telephone line that had been disconnected.  I’d assumed this was another cock-up to add to the collection and dismissed it.  Unfortunately demands for payment on a fictional service came through.  Sky claimed this was an error on their part and they’d sort it out.

Until today I’d heard nothing from Sky, but it appears I now have four days (seven days on the letter which took three days to arrive) to pay £175.42 in full or they’ll refer it to a debt collection agency (see below).

I think it’s time I get a copy of my credit reference and contact OFCOM.  I’ll give OFCOM all assistance I can to resolve this.  Clearly Sky are incapable.

Sky's threats.

Sky are the absolute limit.

Most people who follow me on Twitter will know of the horrendous issues I had with Sky.  After five weeks of utter incompetence, being lied to and uneducated attempts to resolve their speed issues they released me from my 12 month contract.  I was promised verbally and by email that I would not get any further charges from them.

Unfortunately, like other Murdoch projects, Sky appear incapable of telling the truth.  Not only can they not keep their promises, I’ve had letters welcoming me to their service months after changing suppliers.  Their bills for the non-existent service come through each month and after speaking to them on Twitter and their own help forums, marginally less than f**k all has been done.

I’m now back to naming and shaming them.  They’ve had enough chances.  From here on in, each time they bill me, I’m going to post it.  Announce it to the world that they still can’t keep a promise.

F**kwits!

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