Some of you who were regulars to my Posterous blog will recall back in 2011 I made the mistake of having Sky supply my broadband. After advertising 20 Megabit broadband speeds and promising that I’d get on or around 3Mb, they supplied a speed of 0.8Mb.
Naturally I complained to Sky. You can see my frustrations on Sky’s own forum. It took some time but 5½ weeks after the contract started, the contract was terminated due to Sky not keeping their promises. I was assured that no penalty would be levied. This was confirmed by email. Unfortunately the issues didn’t end there. Some months after Sky terminated the contract I received a letter welcoming me to their service at a new speed of 0Mb on the same telephone line that had been disconnected. I’d assumed this was another cock-up to add to the collection and dismissed it. Unfortunately demands for payment on a fictional service came through. Sky claimed this was an error on their part and they’d sort it out.
Until today I’d heard nothing from Sky, but it appears I now have four days (seven days on the letter which took three days to arrive) to pay £175.42 in full or they’ll refer it to a debt collection agency (see below).
I think it’s time I get a copy of my credit reference and contact OFCOM. I’ll give OFCOM all assistance I can to resolve this. Clearly Sky are incapable.