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What Sky says vs what Sky means

Yes, Sky again. It’s only a month since the last issue with Sky was resolved.  How quickly Sky reneges on their promises time flies. There’s a letter on my desk from Sky.  They say when my account is transferred from O2 to Sky I’ll be on a discounted rate for twelve months.  I received an email last night saying that it’s coming to an end on the 1st of March. In real terms that’s not even twelve weeks, much less twelve months.  I’m going to call them this afternoon so this can be sorted out.  There’s obviously a reason why they’re the cheapest. To be honest, if I had to pay £23 a month for a 4Mb service I’d be tempted to spend the extra £7 for EE’s fibre-optic (around) 40Mb service.  I really don’t know if they’re purposefully trying to annoy customers, scam them or if they’re just completely incompetent.
Sky says vs Sky means

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