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Amazon

Most of us have an Amazon account. If not for ebooks, then for general online shopping. The wish lists accommodate other web sites, for £80 a year you get free next day delivery on a large number of items, and media streaming thrown in. On the surface, shopping with Amazon appears to be a no brainer.

We’re all aware that they use loopholes to avoid paying tax, that’s not what this is about. It’s other little things that on closer inspection, make you question things. Whether or not keeping an Amazon account is worth it?

Recently Amazon faced criticism for stopping competitive streaming devices like the Chromecast and AppleTV. On paper Amazon’s Fire TV stick beats the Chromecast hands down, but once again, reality doesn’t quite gel with what’s on paper.
The Chromecast offers much more variety. It’s also much easier to set up. What I can’t get past is that Amazon Prime doesn’t work on the Chromecast. Initially I thought it was unlike Google to be so uncharacteristically childish, not approving Amazon so they could push the Play Store. After all, Google gave us Earth, Street View and so much more. For a high profile company they’re altruistic not childish.  Then logic kicked in and you realise almost everything works on it, Google make the developers kit available to everybody for free! The only reason why Amazon Prime wouldn’t work on the Chromecast is if Amazon never bothered to… ah. Could it be that they wanted Prime to only work natively with their newly released Fire TV? Surely not.

Amazon recently switched their courier, from the very favourable DPD to Amazon Logistics.
DPD have delivered here for a few years. Amazon Logistics, a few months.
DPD email me to say they’re in possession of a package. This is in addition to Amazon’s email saying something’s been dispatched which now includes a tracking number that only works after logging in to Amazon.
DPD email me saying they’re delivering that day, delivery should be expected between very precise times like 12:37 and 13:37, the driver’s name and a link to track the van the package is on using GPS. Amazon Logistics are happy with the email Amazon sent earlier to track your parcel, but after logging in you find the details are limited to ‘on the van’.
If DPD cannot deliver, they photograph your front door to show they’ve actually been there, and email you while the driver walks back to the van. Amazon sends you an email saying ‘We tried but failed to deliver your package today’ without even a card through the letterbox!
What annoys me is that there has been no knock on the front door. I have CCTV footage of Parcelforce passing the door and knocking on the front window because there’s been a light on [their delivery driver said he wastes far less time returning to properties after knocking on a window instead of a door – clever guy].
Amazon also has my mobile number for SMS updates about deliveries. No text message has been received. Nothing saying anything is to be delivered today, nothing from their driver saying he’s approaching or at the door, no calls, nothing.
This isn’t the first time Amazon Logistics have claimed to have knocked. With such little communication, and no evidence at all to say they’ve bothered at all, it’s difficult to say whether they don’t know what they’re doing, don’t care, or the driver finished his shift before finishing his deliveries.

I really hope Amazon Logistics is nothing more than a trial. If not, they need to get their act together or leave it to a company that knows what they’re doing.

But to anyone who delivers anything at all, and I cannot stress this enough, don’t try to blag. Following an RTC, I’m unable to go anywhere without assistance. I need help to get out of the street. Our son gets excited following a favourable school report / parents evening because he’s always rewarded with a little something; to us it’s just a Hexbug Nano but to him it means so much more. We even take in things for neighbours because they know there’ll be someone in.

If you’re going to claim you’ve been to the a house and had no reply, make sure the package isn’t valuable to its recipient, make sure you have no phone numbers, make sure the customer isn’t disabled, and above all, make sure you’re not delivering something to a hyperactive child who’s on tenterhooks about a knock at the door!