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Amazon Logistics

Dear Amazon,

Once again I must contact you relating to poor service from a courier charged with delivering items bought from yourself.

Item 026-xxxxxxx-xxxxxxx, although delivered on the correct date, it did not arrive before 20:30. I’m sure you appreciate the importance of deliveries arriving during a reasonable time frame. All other couriers manage to deliver during office hours.

With the next consecutive item, 026-xxxxxxx-xxxxxxx, the courier abandoned the items in a hanging basket by our front door. Something that is not visible until you exit the house.

The latest (and consecutive) item did not arrive on the day specified. The tracking page which barely qualifies as such due to its spartan information still says “It’s out for delivery”, and is “Expected 30 Nov”.
Even a plumber can give you an expected time. The person who services the gas manages to state AM/PM.
I learned via twitter, and not your own help team, that the courier in question, Amazon Logistics, continues to deliver until 21:00! This sort of information should be somewhere in the tracking email. Customers should not have to learn this from a random person from social media who stumbles upon a tweet, replying in a ‘me too’ fashion.

What annoys me is the fact that you have my mobile phone number which was registered with yourselves to receive tracking updates. Not one update has been received for anything purchased with Amazon. There has been no text saying a courier is delivering to us next, no call or email to say package 202-xxxxxxx-xxxxxxx would not be delivered on the specified date. Nothing.

The courier you used previously confirmed receipt of a package. They then emailed early in the morning of the delivery date giving a 1 hour window in which the delivery would take place, and a link to a page showing where the van is using GPS tracking. Only once did I receive an item outside of the specified 1 hour, the item arrived 3 minutes early.
I’m sure you can see the differences between the professional courier (DPD) and Amazon Logistics.

I would appreciate it if you could contact me with the following:
Where package 202-xxxxxxx-xxxxxxx is and the time and date it will arrive here, preferably within a 2 hour window.
Confirmation that future items will be delivered by a professional courier, preferably DPD.

Regards

 

I’m sharing this across Twitter, Google+ and Facebook. I’m curious to see how people respond.