Rss

Archives for : October2013

Sky finding new limits.

Some of you who were regulars to my Posterous blog will recall back in 2011 I made the mistake of having Sky supply my broadband.  After advertising 20 Megabit broadband speeds and promising that I’d get on or around 3Mb, they supplied a speed of 0.8Mb.

Naturally I complained to Sky.  You can see my frustrations on Sky’s own forum.  It took some time but 5½ weeks after the contract started, the contract was terminated due to Sky not keeping their promises.  I was assured that no penalty would be levied.  This was confirmed by email.  Unfortunately the issues didn’t end there.  Some months after Sky terminated the contract I received a letter welcoming me to their service at a new speed of 0Mb on the same telephone line that had been disconnected.  I’d assumed this was another cock-up to add to the collection and dismissed it.  Unfortunately demands for payment on a fictional service came through.  Sky claimed this was an error on their part and they’d sort it out.

Until today I’d heard nothing from Sky, but it appears I now have four days (seven days on the letter which took three days to arrive) to pay £175.42 in full or they’ll refer it to a debt collection agency (see below).

I think it’s time I get a copy of my credit reference and contact OFCOM.  I’ll give OFCOM all assistance I can to resolve this.  Clearly Sky are incapable.

Sky's threats.